Terms and Conditions ong24 —
Complete Guide for Members

1. Definitions & Interpretation

In this Terms and Conditions document, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "Platform" refers to the ong24.vin website along with all associated mobile apps, software, and services operated by ong24.
• "Member" refers to any individual who has registered and holds an active account on the ong24 platform.
• "Account Balance" refers to the total credits available in a member's account at any given time, including real money and bonus funds identified separately.
• "Bonus Funds" refers to credits granted by ong24 in the form of promotions, rewards, or special offers that are subject to specific wagering conditions.
• "Wagering Requirements" or "Rollover" refers to the total wagering requirement that must be met before bonus funds can be converted into withdrawable cash.
• "KYC" (Know Your Customer) refers to the identity verification process required to ensure platform security and compliance.
• "Trusted Games" refers to all games that use a Random Number Generator (RNG) system certified by an independent third-party audit body.

2. Member Eligibility

To register and use ong24 services, you must meet all of the following eligibility requirements without exception:

2.1 Age Requirement

You must be at least 18 years of age at the time of registration. ong24 operates a zero-tolerance policy towards underage participation. Where there is any doubt about a member's age, ong24 reserves the right to request age verification documents such as a valid national ID, passport, or driving licence.

2.2 Jurisdiction

The ong24 platform is intended exclusively for users in Malaysia. It is your own responsibility to ensure that use of this platform is lawful under the regulations in your region. ong24 is not liable for any violations of local laws committed by members.

2.3 Legal Capacity

You must have full legal capacity to enter into a binding agreement. Individuals who have been declared bankrupt or are subject to any legal restriction that prohibits participation in gambling activities are not eligible to register as an ong24 member.

3. Account Registration

3.1 Registration Information

During registration, you are required to provide truthful, accurate, and current information. Required details include your full name as it appears on your identification document, an active phone number, a valid email address, and your actual date of birth. Any false or misleading information may result in immediate account suspension or closure.

3.2 Account Security

You are solely responsible for the security of your account username and password. ong24 recommends using a strong password containing a combination of uppercase letters, lowercase letters, numbers, and symbols. Do not share your login credentials with anyone, including family members. ong24 will never request your password through any communication channel.

3.3 KYC Process

Ong24 conducts a comprehensive identity verification (KYC) process to ensure the safety of all members and compliance with licensing requirements. Documents that may be required during the KYC process include:

• Valid Malaysian Identity Card (MyKad) or passport
• Proof of current address such as a utility bill or bank statement (not older than 3 months)
• Bank statement or proof of ownership of the registered payment method

All submitted documents are handled with the highest level of security and used solely for identity verification purposes.

4. Deposit & Withdrawal

4.1 Deposit Methods

Ong24 accepts deposits via a wide range of payment methods popular in Malaysia, including direct bank transfer (Maybank, CIMB, Public Bank, RHB, Hong Leong), e-wallets (Touch 'n Go eWallet, GrabPay, Boost), DuitNow QR, FPX, and selected prepaid cards. All deposits must be made using a payment method registered in the member's name only.

4.2 Deposit Limits

4.3 Withdrawal Process

Withdrawals are processed within 15 minutes of approval. All withdrawals are subject to the following conditions:

• Full KYC verification must be completed before your first withdrawal is processed.
• The recipient bank account must be registered under the same name as the ong24 account.
• Any bonus funds that have not met the wagering requirements cannot be withdrawn.
• Ong24 reserves the right to request additional documents for withdrawals exceeding certain limits for fraud prevention purposes.
• Minimum withdrawal is RM 30 per transaction.

5. Bonuses & Promotions

5.1 Bonus Offers

Ong24 offers a variety of bonuses to members, including a welcome bonus for new members, reload bonuses, weekly cashback, special festive promotions, and a loyalty program for long-standing registered members. Each bonus offer comes with wagering conditions clearly stated on the relevant promotions page.

5.2 Wagering Requirements (Rollover)

Wagering requirements are the total betting amount that must be reached before bonus funds can be converted to real withdrawable cash. For example, if you receive a RM 50 bonus with a 20x wagering requirement, you need to place bets totalling RM 1,000 before those funds are eligible for withdrawal. The exact wagering requirements for each promotion are stated in the relevant promotion terms.

5.3 General Bonus Terms

• Each bonus can only be claimed once per member unless otherwise stated.
• Bonuses must be used within the specified validity period. Expired bonuses will be automatically forfeited.
• Ong24 reserves the right to void any bonus suspected of being obtained through fraud, abuse, or exploitation of the system.
• Not all games contribute equally toward meeting wagering requirements. The contribution rate for each game category is stated in the terms of each promotion.
• Ong24 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

6. Game Rules

6.1 Game Fairness

All games available on the ong24 platform use a Random Number Generator (RNG) system certified by independent third-party auditors. This ensures every game outcome is genuinely random and cannot be manipulated by any party, including ong24 itself. The Return to Player (RTP) rate for each game can be found in that game's information section.

6.2 Technical Interruptions

In the event of a technical disruption or connection issue during an active game session, ong24 will use server data to determine the correct game outcome. In cases where the outcome cannot be determined with certainty, the relevant bet will be returned to the member's account. ong24 is not liable for disruptions caused by connection issues on the member's end.

6.3 Final Results

All game outcomes recorded by the ong24 server are final and binding. In the event of any discrepancy between what is displayed on the member's screen and the server records, the server records shall serve as the official reference.

7. Prohibited Conduct

The following activities are strictly prohibited and may result in account closure and forfeiture of balance without any compensation:

• Registering more than one account in your own name or collaborating with others to create duplicate accounts.
• Using third-party software, automated bots, artificial intelligence systems, or any tool designed to gain an unfair advantage in games.
• Bonus manipulation through hedge betting, wash betting, or any strategy specifically designed to meet wagering requirements without genuine risk.
• Money laundering or using the ong24 platform for any illegal financial activity.
• Sharing your account with another individual or allowing a third party to use your account.
• Spreading false information about the ong24 platform or acting in a way that could damage the platform's reputation.
• Any attempt to gain unauthorized access to the platform's systems, data, or other members' accounts.

8. Account Closure

8.1 Closure by Member

You may close your ong24 account at any time by contacting the customer support team via live chat. Prior to closure, you must settle all active wagers and withdraw any real money balance remaining in the account. Bonus funds that have not met the wagering requirements will be forfeited upon account closure.

8.2 Closure by ong24

Ong24 reserves the right to suspend or close a member's account at any time in the event of a violation of these Terms and Conditions, suspected fraudulent activity, failure to complete the KYC process within the stipulated timeframe, or upon instruction from the relevant authorities.

8.3 Self-Exclusion Program

Members who feel they need a break from gambling activity may apply for self-exclusion via the Responsible Gaming ours. Self-exclusion can be set for a specific period or permanently. ong24 will honor such requests promptly.

9. Privacy & Personal Data

Ong24 takes our responsibility to protect members' personal information seriously. The collection, use, and storage of your personal data is governed by our Privacy Policy ong24, which forms part of these Terms and Conditions. By registering as a member, you agree to the terms set out in that Privacy Policy.

Your personal information is used solely for account management, KYC processing, payment processing, service communications, and legal compliance. ong24 does not sell, rent, or disclose member personal information to third parties without your consent, except where required by law.

10. Disclaimer & Limitation of Liability

The ong24 platform is provided on an "as is" and "as available" basis. While we strive to ensure uninterrupted and error-free service, ong24 does not guarantee that the platform will always be available, free from disruptions, or free from technical errors.

Ong24 shall not be liable for any losses arising from unforeseeable service interruptions, third-party hardware or software failures, acts or omissions of network and telecommunications providers, or unforeseen circumstances (force majeure) including natural disasters, pandemics, or critical infrastructure disruptions.

11. Amendment of Terms

Ong24 reserves the right to change, add, or amend any part of these Terms and Conditions at any time. Amendments take effect immediately upon being published on this platform. Members will be notified of significant changes via an in-platform notice or their registered email.

Continued use of the ong24 platform after any amendments constitutes full acceptance of the updated terms. If you do not agree with any amendment, please close your account before the amendment takes effect.

It is your responsibility to review this Terms and Conditions page periodically to ensure you are always aware of the latest terms governing your use of the ong24 platform.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the ong24 platform, our support team is available to assist you at any time through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Email: [email protected] — response within 24 hours.
• FAQ: Visit the page FAQ our page for answers to the most frequently asked questions.

For more information on responsible gaming practices and self-control tools, please visit our Responsible Gaming ours.